CCAvenue

Customer calls

Customer calls

Sales Executive creates purchase
order and puts customer on hold

Sales Executive creates purchase
order and puts customer on hold

Sales Executive
connects to PhonePay and enters order details:
1. Selects Language
2. Enters Merchant ID
3. Enters Order ID
4. Enters Order Amt.

Sales Executive reconnects the
customer to a 3-way conference call

Sales Executive reconnects the
customer to a 3-way conference call

Sales Executive reconnects the
customer to a 3-way conference call

3 Way Conference Call

Customer enters mobile no. and payment details on CCAvenue secure system

Cash Card Payment Option | Credit and Debit Card Payment Option